REFUND AND RETURN POLICY

Thanks for shopping at PIZZA GOODS LLC.

If you are not entirely satisfied with your purchase, we are here to help.

RETURNS

 NO return or refund is possible or allowed unless the product is delivered to you damaged or defective.

Once Products have been delivered, they are not in any circumstances returnable without Pizza Goods agreement in writing.

To be eligible for a return, your item must be unused and in the same condition that you received it

 You have seven (7) calendar days to return an item from the date you received it, if agreed by Pizza Goods. 

Your item must be in the original packaging and in perfect condition.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you.

You will receive the credit within a certain amount of days, depending on your bank or card issuer's policies.

Please note that we will NOT refund:

• A 4% credit card fee if you paid by credit card

• Sales or state taxes

• Shipping costs and/or any shipping related fees 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are

not-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item please contact us

Manufacturer Warranty for MIXERS

Warranty of 12 months from the delivery date. The warranty consists of the undertaking by the company to repair or replace free the mechanical parts during the limited warranty period that may have manufacturing defects except for electrical components and mechanical parts subject to wear and tear. Repairs are carried out exclusively in our factory. The guarantee excludes shipping charges and labor costs. 

Electrical parts and motors are excluded from the warranty. The warranty does not cover any improper use of our products. The spare parts required will have to be paid in advance and will be delivered ex-works. Any damages on the machines caused by improper use or improper maintenance operations are not covered by warranty. The parts will not be replaced in case of modifications, repairs, and replacements of parts not authorized by the manufacturer.

Dents, scratches, scuff marks, paint, or any damage under 2 (two) inches are considered normal wear and tear.

Any damages or defective products must be reported within 72 hours of the delivery.